vTeller – Credit Union Telephone Banking

telephone banking

Revitalizing an Important Self-Service Channel

While many of your members prefer getting their account information via the Internet or their mobile devices, some undoubtedly are more comfortable with the familiarity of their touch-tone telephones. Still others just enjoy having the availability of all the various channels and options through which they can access their financial data and perform transactions.

That’s why CUtopia offers vTeller, a credit union telephone banking and audio response solution that provides user-friendly, around-the-clock access to account information from any touch-tone telephone.

vTeller can significantly free up your staff resources by assisting members with basic requests such as balance inquires and funds transfers. And since vTeller is an easy-to-administer, fully-hosted solution, it eliminates costly, on-premises equipment, annual maintenance fees and local/toll free phone charges.

vTeller offers your credit union another way to empower members to bank on their terms—how they want, when they want it—while providing a cost-effective tool to efficiently manage your credit union.


Smart Menus

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vTeller provides a way for your members to get the most out of your audio response system. Smart Menus enables members to automatically hear the menu options they choose most often. There’s no need to wait through multiple messages the member doesn’t care about or use. Faster service means happier members.


Take advantage of the time you’ve got a member on the line with custom marketing messages. Promote new products, services and special offers. If you have a holiday greeting or a change in office hours you have up to 4 rotating marketing messages.

Marketing Messages


Smart Messages

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Do you have specific member groups that you’re trying to reach? Market to whom you want, when you want. vTeller provides an easy way to play targeted messages based on the specific account type profiles and let the Smart Messages add-on feature take care of the rest.


Members select the types of alerts they want to receive and can make a wide range of transactions by phone; event alerts to help members track birthdays, anniversaries and more.

Account and Event Alerts

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Two Factor Authentication

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Security is critical when dealing with financial transactions and account information, even over the phone. Two factor authentication provides a critical layer of security to vTeller. Using Automatic Number Identification (ANI) and numeric based challenge questions, members will be verified based on the telephone number they are calling from as well as challenge questions if they call from a non-authenticated telephone number.



Contact us for a demonstration and a quote. One of our Account Managers will respond immediately.

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