Client Care Center
We're here when you need us.
Dedicated support for credit unions running CUtopia solutions — from technical issues to training and everything in between.
Text Support
407.512.9002
Text us for quick questions and non-urgent support.
Support Hours
Monday – Friday, 8:30 AM – 5:30 PM Eastern
Our team is available during standard business hours.
How can we help?
Our support team covers all CUtopia products and services. Submit a ticket or call us directly for urgent issues.
Technical Issues
System errors, connectivity problems, or unexpected behavior in any CUtopia product.
User & Account Management
Adding or removing users, resetting credentials, and managing access permissions.
Reporting & Reconciliation
Assistance with report generation, GL reconciliation, and data discrepancies.
Training & Onboarding
Guidance for new staff, refresher walkthroughs, and feature training sessions.
Urgent Incidents
For critical outages or time-sensitive issues, call us directly for priority handling.
General Assistance
Questions about features, best practices, or anything else — we're here to help.
Critical outage?
For full system outages or urgent data concerns, call us directly for priority handling.
888.596.4947Submit a Support Ticket
We'll respond within one business day. For urgent issues, please call.